A Guide for Guests with

 Disabilities or Needing Special Assistance

Welcome to the New Arrowhead Stadium! 

With many renovations already completed and many more improvements scheduled to be completed in 2010, Arrowhead will be an exciting, fun-filled and fan-friendly place to enjoy a great game day experience.  As part of the renovation process, we have made it a priority to address the concerns of our guests who have disabilities or who need special assistance.  Below is a list of services and amenities designed to address the requirements of these fans.  If for any reason you require additional assistance or have any questions regarding the listed services and amenities, please do not hesitate to call us at 816-920-9300.

PARKING & TRANSPORTATION - Click here to view/download ADA Map (PDF)

• Accessible Parking Areas:

Parking is available in the front of Lots B,C,D, F,G, and H.  The appropriate state-issued hang tag or license plate is required and strictly enforced.  If you have a hang tag we ask that you display it in a visible location to help the parking staff direct you to the designated parking areas.   In addition, the person to whom the disabled tag was issued must be in the vehicle and may be asked to present a state disabled registration card.  Accessible parking cannot be purchased in advance and guests will pay the cash parking rate.  These areas will be filled on a first-come, first- served basis.

• Assistance:

The Chiefs have provided several passenger carts that tour the parking lots and offer assistance to the stadium gates on a first-come, first-served basis.  Carts are also available at the bus drop off located at the southeast corner of Kauffman Stadium.  Cart assistance begins 2 ½ hours prior to the game through kickoff.  Assistance back to the lots begins at the start of the 3rd quarter and continues for 30 minutes after the game concludes. Call 816-920-4382 for assistance.

• Bus Transportation:

Commercial bus transportation is available through Arrow Stage Lines.  Several departure locations are located throughout the Kansas City area, and buses will drop passengers at the southeast corner of Kauffman Stadium.  Reservations can be made online at www.arrowstagelines.com/kansas-chiefs or by calling 816-453-8727. 

• Drop-Off Policy:

If you are unable to walk long distances or cannot park in an accessible parking space, traffic personnel will assist you in being dropped off as close to the stadium as possible. 

IN-STADIUM & STADIUM ACCESS

• Accessible Entrances:   

Guests with disabilities can enter the stadium at the four (4) corner gates and at the Tower entrance.  The spiral ramps at the corners of the stadium do not meet current ADA wheelchair slope requirements.  Elevators and escalators are also available throughout the stadium (see appropriate sections below and the accompanying maps).

• Closed Captioning:  

Closed-captioned LED boards are found in both end zones and provide captioning on all announcements made over the public address system, including calls made by the referees and other in-game announcements.

• Companion Seating:

Companion seating is available at all wheelchair-accessible locations.  See the wheelchair seating and ticketing section below.

• Customer Relations – Guest Services:

The Kansas City Chiefs are committed to providing an enjoyable event experience for all guests.  A stadium fan guide is available online at www.kcchiefs.com/arrowhead/fanguide/ which will address most questions.  On event days, Fans First Booths are located on the field level at sections 106, 114, 124, and 131.  The upper-level locations are at sections 307, 317, 318, 330, 339, and 341.

• Electrical Outlets:

A limited number of electrical outlets are available on each wheelchair platform for those who may have electronic assistance devices.

• Elevators:

 All public elevators at Arrowhead Stadium are available to guests needing special assistance.  There are accessible elevators located on each side of the stadium. 

Gate A2 – services the Field, Club, and sideline Upper levels.

Gate C and Gate G – service the Field, Club, and end zone Upper levels.

Tower (Gate E) – services all levels.

• Emergency Evacuation Procedures:

The staff at Arrowhead has been trained in proper procedures for emergency situations.  In the event of an evacuation, game day staff members will assist guests with disabilities and direct them to safe locations and exit routes.

• Escalators:

Escalators to the Club level are located at the Tower entrance. 

• First Aid:

During all ticketed events, Arrowhead has a staff of nurses and paramedics on site.  First aid is available at the following locations:

Field Level Sections 114 (main) & 132

End Zone Upper Level Sections 316 & 339

Sideline Upper Level Sections 307 & 329

• Food & Beverage: 

All concession stands at Arrowhead Stadium are accessible to guests with disabilities.  Guests who have special food needs due to medical reasons should contact Stadium Operations at 816-920-4382 to secure permission to bring in specific items.  Otherwise, patrons are not allowed to bring food or beverages, except one sealed bottle of water, 20 oz. or less, into the stadium.

• Fraudulent Use Policy:

In the event the Chiefs have reason to believe accessible seating or parking for disabled guests has been fraudulently purchased, the Chiefs may revoke any and all rights of such purchasers or ticket holders.

• Restrooms: 

There are accessible public restrooms (men, women and family) conveniently located throughout the stadium.

• Scooters & Segways:

Mobility scooters and Segways are permitted in the stadium for our special needs guests only.  Contact Stadium Operations for further information (816-920-4382).

• Service  Animals:

Service animals are allowed to accompany guests with disabilities into the stadium area.  Information regarding access points and accommodations can be obtained by contacting the Chiefs Stadium Operations Department at 816-920-4382.  All other animals are prohibited.

• Storage: 

During an event, the Chiefs will store assistive devices required by guests with disabilities or needing special assistance upon request.  We will store equipment that serves as part of a patron's mobility, including mobility devices, wheelchairs, and charging equipment.  The Chiefs cannot accommodate the storage of personal items such as blankets, coolers, and apparel.  The Chiefs are not responsible for any lost, stolen or damaged stored items.

• Transfer Seats:

A limited number of seats with an armrest that folds up out of the way, classified as transfer seats, have been installed on select aisle seats throughout the stadium.  Contact the Ticket Office, 816-920-9400, for pricing and availability.

• Wheelchair Availability:

Non-emergency wheelchair assistance to your stadium seating location is available at the stadium gates and the bus drop-off.  Guests are asked to supply their own wheelchair if they need one for the duration of the game.  To request assistance, contact the gate supervisor at any entrance or call 816-920-4382.

• Wheelchair-Accessible Seating and Tickets:  

Wheelchair seating is located on the Field, Club, and Horizon levels.  Seating is on raised platforms which meet governmental requirements for access and enhanced sightlines.  In addition to the person needing accessible seating, an adjacent companion seat is available. Subject to space availability, up to two additional companion seats may be purchased.

To purchase tickets in these areas, contact the Ticket Office, 816-920-9400, or the websites listed below. When purchasing tickets for accessible seating, guests must verify that they understand such seats are designed only for patrons with disabilities or special needs (and their companions) and agree to abide by the terms and conditions established by the Chiefs.  All ticket purchasers who purchase tickets through www.kcchiefs.com, www.ticketmaster.com and www.ticketexchange.com are required to click on the acknowledgement shown below.  The Chiefs reserve the right to investigate the potential misuse of disability and special need accessible seating.