Seat Upgrade Questions & Answers
Q. When does the Seat Upgrade Program begin?
A. The Upper and Lower Level Seat Upgrade Program begins on March 18th and runs until April 4th. The Scout Investments Club Level Upgrade begins March 11th and runs until March 14th, exclusive to moving seats within the Club Level only. Upgrade appointments are assigned by inception date.
Q. If I sign-up for seat upgrade, am I obligated to make a change?
A. No, You are welcome to explore seat opportunities and if you aren’t interested in moving, you may keep your existing seat locations. No fee will be assessed for non-movement.
Q. I am not going to be available to call during my scheduled appointment, what should I do?
A. You can call in anytime after your scheduled appointment time from 8:00am-7:00pm, Monday – Saturday, March 14th – April 4 with the exception of Friday, March 29 (Good Friday).
Q. How many times can I call in?
A. You may call in as many times as you wish after your scheduled appointment.
Q. What type of seats will be available?
A. Inventory will consist of seats that were not renewed as well as seats other Season Ticket Holders have given up in exchange for new ones through the Seat Upgrade Program.
Q. Why can’t I get the seats that I want?
A. Premium areas such as the Sideline Select, Club 50, rows 1-5, etc. are typically renewed at a very high rate and therefore aren’t frequently available. The few seats that are not renewed are included in the Seat Upgrade Program however they are typically claimed early in the process by fellow Season Ticket Holders with a high priority date. The best way to acquire seats in your desired location is to maintain your seniority by renewing your account each year.
Q. Am I allowed to add seats? What about parking?
A. Yes. You can add seats and parking during this program. Parking is subject to availability and based on the parameters of your season ticket account (Gold parking is only available for Suite Holders, Scout Investments Club Level Ticket Holders, Club 50 Ticket Holders and Founder’s Club Members).
Q. Is there any required upgrade or price increase that I must choose?
A. No, you are welcome to explore other seat opportunities and if you aren’t interested in moving, you may keep your existing seat locations. No fee will be assessed for non-movement.
Q. Why can’t I upgrade early?
A. Seat upgrade appointments are based on your tenure as a Chiefs Season Ticket holder. The longer you are a Season Ticket Holder the earlier your appointment date and time.
Q. How many times can I move seats?
A. You can move seats as many times as you would like, however, please be aware there is a $20 relocation fee each time you change your seat location.
Q. Will better seats come available later on?
A. While the program begins with the full allotment of seats, inventory is constantly changing. There is a possibility that a Season Ticket Holder drops seats that you may find desirable after your scheduled appointment time.
Q. What is the fee for the Seat Upgrade Program?
A. A $20 per account fee is assessed for any seat changes. If you choose to only add seats and or parking to your account there is no fee.
Q. Can I come out to the Stadium to do my upgrade?
A. You are always welcome to meet with one of our Representatives to explore different options. However, with the high volume of accounts we assist during this process, we are unable to accommodate appointments in person. We do offer a “view from your seat” feature available at kcchiefs.com to help with your selection.
Q. I would like to upgrade with another Season Ticket Holder. How should I go about doing this?
A. To move seat locations with another Season Ticket Holder you will need to call together during the appointment time of the person with the latest appointment date.
Q. If I change seat locations to a higher priced ticket, does the additional cost need to be paid upfront or can I apply it to my remaining EZ Pay installments?
A. The fee can be applied to your remaining EZ Pay installments or paid up front, whichever you prefer.
Q. If I find seats that I am interested in during my appointment time but want more time to think about it, can they be put on hold?
A. In order to maintain the integrity of the program we are unable to hold seats during the Seat Upgrade process.
Q. What happens if I make a change to the seats on my account but later decide that I would like my old seat location back?
A. We will gladly look to see if your old seat location is still available however depending on your former seat location there is a good chance they may not be available.
Q. Who do I call if I have further questions ahead of time?
A. You can call 888-99-CHIEFS (24433) and we would be happy to assist you and answer any questions you may have.